Care Coordination & Resources
Not sure where to start? That's exactly what we're here for. Our intake team will listen, understand your needs, and connect you to the right services.
Whether you're a parent seeking help for your child, a professional making a referral, or a community partner looking to connect a family with support — our intake team is the front door to everything we do. We screen, assess, and provide warm handoffs to the services and resources that are the best fit for each family.
We listen to your concerns and assess the family's needs through thoughtful conversation.
We identify the right level of care — from prevention and early intervention to clinical treatment.
We provide warm handoffs to internal programs or community resources that match the family's needs.
We check in to make sure families are connected and getting the support they need.
A Warm Welcome
Our intake team is more than a phone line — they're skilled professionals who take the time to listen, understand, and guide each family to the services that are the best fit. Every connection begins with care.
When a family reaches out — whether through a referral from a pediatrician, school, or community partner, or by contacting us directly — our intake team begins with a thoughtful conversation. We ask about the child's needs, the family's circumstances, and what kind of support would be most helpful.
From there, we provide a warm handoff to the right program or service. That might be one of our own programs — like our Child and Family Center, school-based therapy, infant mental health services, Child First, or SNAP® — or it might be a community resource that better fits the family's needs.
Care coordination runs through everything we do. Beyond our intake team, our Pediatric Integration Program includes a dedicated care coordinator embedded within partner pediatric practices, and our Child First teams each include a care coordinator who connects families with housing, employment, health care, and other essential supports.
Within our A Way of Being with Children approach, helping a family access basic needs is an act of care that communicates: "You are not alone, and you deserve support." This is what it means to help families feel Safe and Seen.
Whether you submit a referral through our website, connect through a partner portal, or reach out by phone or email — a member of our intake team will follow up personally. There's no wrong way to get started, and no concern too small.
We'll take the time to understand the situation and what kind of support would be most helpful. From there, we'll guide you to the right program or resource.
Kelly leads our intake team, ensuring every family receives a compassionate, responsive experience from the very first contact. She coordinates referrals, screenings, and connections across all of our programs.
Ways to Reach Us
Call us directly or request an appointment online — no referral needed.
Submit a referral through our online form and we'll follow up promptly.
Refer through our Pediatric Integration EHR pathway for a seamless connection.
Call, email, or submit a referral — we welcome connections from any agency or organization.
"Connecting families to resources — housing, food, childcare, mentoring, and behavioral health services — helps create the safe, stable conditions that children need to thrive."
— Guided by the HOPE Framework & A Way of Being with Children
Programs & Community Resources
We connect families to the right support — whether through our own programs or trusted community partners across Palm Beach County.
Palm Beach & Treasure Coast
Not sure where to start? Dial 2-1-1 for free, confidential information and referrals to local health and human services — housing, food, utilities, health care, mental health, and more.
Protection for children, infants, and families from abuse, neglect, and domestic violence. Healthy Beginnings entry agency.
Prenatal outreach, Healthy Start screening, lactation support, and maternal/infant health services.
Child welfare case management, foster care services, prevention, and community-based programs.
Childcare resources, School Readiness subsidies, VPK, and Early Head Start/Head Start programs.
Free civil legal services — family law, housing, domestic violence, immigration, and elder law.
24/7 community-based intervention for behavioral health crises — trained clinicians, not law enforcement.